myLoneStar is rejecting my password!/I'm locked out of my account!
- Try the "reset password" feature. Even if you remember (or think you remember) what your password is supposed to be, go ahead and do this.
- If that doesn't work, or you can't remember your password reset questions, contact OTS at 832.813.6600 (24/7 support).
- They'll reset your password and unlock your account. You will have to set a new password when you log in.
Hint: once you've changed your password, make sure you update it on your phone -- wifi settings, email settings... anywhere your old password was saved. Not doing this can cause your account to be locked again when these apps try (and fail) to connect with the old password.